Privacy Policy rezeki77

Introduction and Scope of This Policy

This Privacy Policy is issued by rezeki77, an online casino and sports betting platform operating under international licensing, to explain our commitment to member privacy. It applies to all users who register an account, use the services, or simply browse the rezeki77 website.

By using any part of the rezeki77 platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we advise you not to continue using our platform.

This policy covers all your interactions with rezeki77, including account registration, deposits, withdrawals, use of promotions, communication with customer service and online gaming activity.

Information We Collect

rezeki77 collects members' personal information through various legitimate channels to ensure our platform operates smoothly, securely and in compliance with international licensing requirements.

Information you provide directly:

• Full name as shown on your identity card (MyKad) or official identification document
• Date of birth for age verification purposes (members must be 21 years of age or older)
• An active email address for account communications
• Mobile phone number for two-factor verification and support
• Payment method information, including e-wallet account details, bank account details for FPX, or crypto wallet address
• Identity verification documents requested during the KYC (Know Your Customer) process

Information collected automatically:

• IP address and approximate location data
• Device type, operating system and web browser version
• Gaming session records, transaction history and account activity logs
• Cookie data and similar tracking technologies to improve the user experience

How We Use Your Information

Information collected by rezeki77 is used solely for legitimate and necessary purposes in the operation of our platform. We do not use your data for any other purpose without prior notice.

• Identity and age verification: Ensuring every registered member is a genuine individual who has reached the minimum age of 21 before using online gambling services.
• Financial transaction processing: Verifying and processing all deposits via Touch 'n Go eWallet, DuitNow, FPX or crypto (USDT, BTC, ETH) as well as withdrawals within 15 minutes to 2 hours.
• Customer support: Enabling our support team to provide accurate and relevant assistance to members who need help.
• Fraud prevention and security: Detecting suspicious activity, preventing account misuse and protecting the integrity of the rezeki77 platform.
• Licensing compliance: Meeting the reporting obligations required by our international licensing body.
• Service communications: Sending account-related notifications, transaction confirmations, service updates and promotional information (with your consent).
• Platform improvement: Analysing usage patterns in aggregate and anonymised form to improve the quality of rezeki77 services.

Sharing Information with Third Parties

rezeki77 treats the confidentiality of members' personal information as a priority that cannot be compromised. We do not sell, rent or disclose your personal information to any third party for independent marketing purposes.

However, there are limited situations where rezeki77 may need to share your information with parties required for service operations:

• Payment processors: Information required to complete deposit and withdrawal transactions through supported payment methods is shared securely and on a limited basis with the relevant payment processors.
• Relevant authorities: rezeki77 will disclose information as required by law, court order or direction from a legitimate licensing body, in accordance with established procedures.
• Technical service providers: Technology partners who help operate our platform infrastructure are required to sign strict confidentiality agreements and may only use data for the specified purposes.

Use of Cookies and Tracking Technologies

The rezeki77 website uses cookies and similar technologies to improve your browsing experience, maintain login sessions, and analyse usage patterns in aggregate.

Cookies are small text files stored on your device by your web browser. We use several categories of cookies in the operation of the rezeki77 platform:

• Necessary cookies (required): These cookies are needed for basic platform functions such as session verification, login security and language preferences. Without them, the platform cannot operate properly.
• Functional cookies: Store user preferences such as display theme, preferred language and account settings to provide a more personalised experience.
• Analytical cookies: Help us understand how members use the platform for service improvement purposes. This data is collected in aggregate and cannot identify any specific individual.

You can manage or disable cookies through your web browser settings at any time. However, please note that disabling certain cookies may affect the functionality of some parts of the rezeki77 platform.

Data Security and Protection

rezeki77 continuously invests in security infrastructure to ensure that members' personal and financial information is protected from unauthorised access, disclosure, alteration or destruction.

The security measures we implement include SSL/TLS encryption for all data transfers between your device and our servers, strict role-based access controls for internal staff, continuous security monitoring and regular technical audits, as well as robust identity verification procedures before any significant account changes are processed.

That said, no digital security system can guarantee absolute protection one hundred percent of the time. We therefore encourage members to also take personal precautions such as using a strong and unique password, not sharing login credentials with others, and contacting rezeki77 customer support immediately if they suspect any suspicious activity on their account.

Data Retention Period

rezeki77 retains members' personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable licensing, legal or regulatory requirements.

Financial transaction records and identity verification (KYC) information are retained for the minimum period set by our international licensing body to ensure full compliance. Data relating to gaming activity and account history is retained for the relevant period for dispute, audit and security purposes.

When your personal information is no longer required, rezeki77 will delete or anonymise that data in accordance with secure and systematic procedures. You may submit a data deletion request by contacting our support team, subject to mandatory retention requirements under applicable law.

Your Rights as a Member

rezeki77 respects members' rights regarding their personal information. As a registered member, you hold the following rights, which can be exercised by contacting our support team:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right of rectification: You may ask us to correct information that is inaccurate or incomplete.
• Right of erasure: In certain circumstances, you may request the deletion of your personal information, subject to our legal obligations.
• Right to object to processing: You may object to the processing of your information for certain purposes, such as marketing communications.
• Right to withdraw consent: For processing activities based on your consent, you may withdraw that consent at any time.

To exercise any of the rights above, please contact the rezeki77 customer support team via live chat or email. We will process your request within a reasonable timeframe, and may require identity verification before any changes are made.

Privacy Policy Amendments

rezeki77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or data protection industry best practices.

Any significant amendments will be communicated to members via their registered email or through notifications on the rezeki77 platform. The new effective date will be updated at the top of this document. Continued use of our platform after that effective date will be considered acceptance of the amended terms.

We encourage members to review this Privacy Policy from time to time to stay informed about how we handle your information. If you have any questions or concerns regarding the amendments made, do not hesitate to contact us.

Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information by rezeki77, our support team is ready to assist you.

You may reach us through the following channels, which operate 24 hours a day, 7 days a week, in Malay and English:

• Online live chat: Available directly on the rezeki77 platform for immediate responses
• Support email: [email protected]